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コース概要
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Effective communication is essential in today's workplace. Strategic and sophisticated communication—from reporting to upper management and collaborating with peers to directing subordinates—will set you apart.
This communication skills training provides a proven framework for refining your style, analyzing your audience, and delivering impactful messages. With a 100% satisfaction guarantee, you'll learn how to build confidence and credibility while strengthening collaboration at all levels. Through interactive exercises, real-world scenarios, and expert feedback, you'll acquire the tools to influence decision-making, navigate organizational dynamics, and foster mutual understanding.
Vertical and cross-functional communication within an organization is the path to meaningful connections that drive action, resolve conflict, and produce results.
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学習内容
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1. Showcase your best self
- Show off strong confidence and a positive appearance
- Build and maintain trusting relationships with others
- Apply strategies to build close relationships with colleagues
2. Deliver your message to your target audience.
- Analyze your audience and create messages that address their specific needs.
3. Adapting messages to the situation
- Creating multi-dimensional messages that appeal to both the rational and emotional aspects of the audience
- Selecting the optimal communication method that is effective in various work situations
- Evaluating and planning effective messaging within teams and groups that include members from all levels (up, down, left, and right)
4. Message Framing
- Apply message framing strategies to build an open and responsive communication environment.
- Assess influence preferences and situational needs to impact individual persuasiveness.
- Practice message delivery skills that facilitate clear and productive communication.
5. Bringing everything together
- Evaluating and creating messages to achieve specific goals
- Applying best practices in vertical and horizontal communication within the organization, and analyzing and refining messages.
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