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学習内容
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1. The Experience of Being a Manager in Today’s Organization
- Recognizing how economic and social trends have changed the manager’s role
- Defining “successfully managing people”
- Discussing and illustrating specific challenges you face when motivating others in today’s organizations
2. Values, Ethical Leadership and Organizational Culture
- Defining “values” and recognizing their source
- Identifying ways in which values impact work life and productivity
- Defining “ethics” and setting ethical standards for employees
- Understanding your role in creating and sustaining the organization’s culture
3. Personal Styles: DiSC
- Determining your own personal profile (disc profile)
- Delving into the strengths and limitations of your disc profile
- Using behavioral cues to determine others’ personal style
- Gaining insight into how to more effectively work with other personal styles
4. Motivating Those You Manage
- Distinguishing between pre-motivators, demotivators and motivators
- Tailoring your motivational efforts to individual employees and situations
- Applying motivational strategies when delegating responsibilities and/or tasks to an individual
5. Communication Skills for Managers
- Using techniques of active listening to gain critical information
- Effectively using positive and corrective feedback
- Dealing with difficult employees
6. Emotional Intelligence
- Describing the competencies of emotional intelligence
- Assessing your own level of emotional intelligence
- Developing a strategy for improving your emotional intelligence
Course outline is partly subject to change without prior notice.
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